Chat – Bontact integration overview
Our webchat integration allows your customers to easily contact you from your website via chat. Every message will immediately appear in your agents dashboard. Your agents can use the dashboard to chat with all the online visitors and actively in invite to chat. All messages are stored on your dashboard for your tracking and analysis. Use our free mobile app to stay connected even when out of office and interact with your online visitors. On top You can choose to receive new message notifications directly to your phone via SMS or to your email.
Setup Chat channel – Bontact integration
To use the Chat channel, you need to visit the Dashboard channels page and press on the CHAT tab. Now you will need to:
- Switch the channel to active status (on the left side of the screen)
- Setup the automatic visitor invitation
- Enter the phone number and email you would like to receive new message notifications to
On the right side of the screen you can setup a schedule to the channel (when would you like it to be available for new calls from visitors)
To activate or deactivate the channel use this toggle switch
Use the “Smart Invite” option to automatically invite a visitor that have spend over xx seconds on a single page. Spending over 60 seconds on a single is a good indication that the visitor is interested in what you offer or having some kind of issue that you can help with
On the right side of the screen you will find the option to set a schedule to your channel active time, you can choose always on or available only in specific times. It’s important to understand that even when your chat channel is active, if a visitor try to connect and there is no response from any of your agents, the system will automatically offer him other (more long term) channels of communication, like FB Messenger, SMS, Voice Call, etc.
Once you are done, don’t forget to save your settings
To setup your incomming text notifications, please use the “click here” option
And choose where you would like to receive your notification to